American Family Care, Inc ("we," "us," or "our") does not share customer opt-in information, including phone numbers and consent records, with affiliates or third parties for marketing or other purposes unrelated to providing our direct physician office medical services. Text-messaging originator opt-in data is treated as confidential.
1. Information we collect
Personal information
- Name, email address, phone number, and mailing address
- Payment and billing information when you pay for our services or related charges
- Business or account details needed to perform requested services
- Service, scheduling, and correspondence records
- Opt-in records and timestamps for SMS, email, and similar channels
Non-personal information
- IP address, browser type, and device information
- Website usage and analytics
- Cookies and similar technologies
2. How we use your information
- Providing physician office medical services
- Processing payments, invoices, and account records as permitted by agreement and law
- Communicating about scheduling, service, and account matters
- Maintaining records needed for operations, billing, compliance, and account management
- Improving our website and customer experience
- Security, fraud prevention, and internal audits
- Honoring your communication preferences and documented consent
3. SMS messaging and compliance
With your opt-in, we may send text messages related to appointment reminders, schedule changes, and records pickup notices.
- We send promotional or account-related texts only when you have explicitly opted in.
- We retain timestamped records of opt-in actions.
- We aim to comply with the Telephone Consumer Protection Act (TCPA) and applicable state law.
- Reply STOP at any time to cancel SMS. Reply HELP for assistance or contact office@americanfamilycareinc.com.
- Standard message and data rates may apply; carriers are not liable for delayed or undelivered messages.
We do not sell SMS opt-in data. We may use service providers solely to deliver messages you have agreed to receive, or when required by law.
4. Sharing and disclosure
We do not sell, rent, or trade personal information. We may share data with service providers under confidentiality obligations, professional advisers, legal authorities when required, or a successor entity in a business transfer.
American Family Care, Inc does not share customer opt-in information, including phone numbers and consent records, with affiliates or third parties for marketing unrelated to our direct services.
5. Data security
We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information we hold. No online transmission or storage is completely secure.
6. Cookies and tracking
We may use cookies to remember preferences, measure traffic, and improve the site. You can control cookies through your browser; disabling them may limit some features.
7. Your rights and choices
- Request access, correction, or deletion of certain personal information, subject to legal retention needs
- Unsubscribe from marketing emails via the link in those emails
- Opt out of SMS by replying STOP
8. Third-party links
Our site may link to other websites. We are not responsible for their privacy practices. This policy applies only to information collected by American Family Care, Inc.
9. Changes
We may update this policy from time to time. The effective date will appear at the top.
10. Contact us
American Family Care, Inc
3700 Cahaba Beach Road, Birmingham, AL 35242
Phone: 205-403-8902
Email: office@americanfamilycareinc.com
These practices are intended to comply with applicable law in Alabama and federal law where it applies.